Legal
Refund Policy
This policy explains how refunds, duplicate charges, and subscription cancellations work for 121 Collaborative Foundation Beta.
1. Default Rule
Except as stated below or required by law, subscription charges are not refundable for partial billing periods, unused allowance, unused top-ups, account inactivity, feature changes, provider outages, or a decision to stop using Foundation Beta during an active period.
2. First-Charge Grace Window
If you contact us within 7 days after your first paid subscription charge, 121 will provide a full refund for that first charge. This introductory grace window applies once per customer or account.
3. Subsequent Charges
Charges after the first paid subscription charge are not refundable unless 121 decides otherwise case by case or a refund is required by law.
4. Mistaken or Duplicate Charges
If you believe a charge was mistaken, duplicated, or caused by a payment processor error, contact hello@121collaborative.ai within 30 days of the charge. We will review the issue case by case and may request account, invoice, or payment information needed to investigate.
5. Subscription Cancellation
Canceling a subscription stops future renewals. Cancellation takes effect at the end of the current billing period unless the billing flow or written confirmation states otherwise. You remain responsible for charges already incurred before cancellation.
6. Foundation Beta Changes
Foundation Beta is in active development. Features, limits, providers, pricing, or availability may change. Those changes do not create a refund right for past billing periods unless this policy, a written offer, or applicable law says otherwise.
7. Contact
Refund and cancellation questions may be sent to hello@121collaborative.ai. Include the account email and enough detail for us to find the relevant Stripe charge or invoice.