Legal
Refund Policy
There is nothing to buy from 121 Collaborative yet. When paid subscriptions or features become available, the policy below will apply.
1. Default Rule
When paid features become available, except as stated below or required by law, charges will not be refundable for partial billing periods, unused allowances, account inactivity, feature changes, provider outages, or a decision to stop using the services during an active period.
2. Subsequent Charges
Charges after the first paid subscription charge will not be refundable unless 121 decides otherwise case by case or a refund is required by law.
3. Mistaken or Duplicate Charges
If you believe a future charge was mistaken, duplicated, or caused by a payment processor error, contact hello@121collaborative.ai within 30 days of the charge. We will review the issue case by case and may request account, invoice, or payment information needed to investigate.
4. Subscription Cancellation
When subscriptions become available, canceling will stop future renewals. Cancellation will take effect at the end of the current billing period unless the billing flow or written confirmation states otherwise. You will remain responsible for charges already incurred before cancellation.
5. Changes
121 is in active development. Features, limits, providers, pricing, or availability may change. Those changes will not create a refund right for past billing periods unless this policy, a written offer, or applicable law says otherwise.
6. Contact
Refund and cancellation questions may be sent to hello@121collaborative.ai. Include the account email and enough detail for us to find the relevant charge or invoice.